SECURING YOUR ORDER AND PAYMENT 2 Full payment is required to secure your order. ADDITIONAL CHANGES Final changes for any changes of size, style or flavors of the cake. Any changes requested are to be done at least 4 working days prior to collection and cannot be guaranteed and may be subject to additional charges. DELIVERY AND COLLECTION Collection is done from our home, so please kindly adhere to our collection times: Monday to Thursday - 7am to 5pm Friday - 7am to 6pm Saturdays - 9am to 12 midday Sunday - 9am to 9.30am Should you arrive outside of our business hours without prior arrangement we cannot guarantee someone will be able to assist and an additional late collection fee of R100 per hour will be charged. Deliveries are available in selected area's with an additional delivery fee. RESPONSIBILITY FOR CAKES We are not responsible for any damage to the cake after setup is complete. You are responsible for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table, and optimal room temperature of 23 degrees Celsius or below. If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves our possession. On occasion we will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you. Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions. Performance of this agreement is contingent upon our ability to complete the Agreement and is subject to labour disputes or strikes, accidents, Acts of God, and other causes beyond our control. We can not create an exact replica of the cake if a picture is sent, however we do try our best to create the colours and cake as close as possible. CAKE STORAGE AND TRANSPORTATION Once you take possession of the cake it becomes your responsibility and refunds will not be issued for any reason once it is in your possession. In the unlikely event the cake flavour is not up to scratch, 80% of the uneaten cake must be returned to me for inspection before I will consider a refund. Recommended tips to protect your cake: - Always hold the cake box with two hands from under the cake board only. - When transporting, your cake needs to be on a flat level surface like the floor of your vehicle. Please drive carefully, bumps and sharp corners may cause your cake or decorations to slide or shift. - In warmer months your vehicle should be fully cooled with air conditioning on high. For cooler months do not run the heat while transporting. Heat/warm weather and cakes do not mix well. Avoid transporting a cake on journeys longer than 30min. - Cake should be stored in a cool place preferably in a very cool room or a household refrigerator. They should be brought out to come to room temperature before serving. Do not touch the cake until it is fully dry as condensation may cause the colours to run. It can take up to 2 hours for a cake to come to room temp. - Cakes should not be displayed outside in temperatures over 27 degrees. Again, heat and cakes are not friends. If you must bring your cake outside please only do so to cut and serve.